WageCover Australia Pty Ltd | Financial Services Guide (FSG)
The financial services referred to in this Financial Services Guide (FSG) are offered by:
WageCover Australia Pty Ltd ABN 31 070 231 748
Australian Financial Services License (AFSL) No: 246276
Unit 3 / 61 Sydney Road
MANLY NSW 2095
Phone: 02 9970 8411
Fax: 02 9970 7290
THE PURPOSE OF THIS GUIDE
The FSG sets out the services that we can offer you. It is designed to assist you in deciding whether to use any of those services and contains important information about:
The services that we offer you;
How we and our associates are paid;
Any potential conflicts of interest we may have;
Out internal and external dispute resolution procedures, and how you can access them;
Arrangements we have in place to compensate clients for losses.
This FSG applies from 22 November 2017 and remains valid unless a further FSG replaces it.
HOW YOU CAN INSTRUCT US
You can contact us to give instructions by post, phone, fax, email or in person via the contact details provided.
STATEMENT OF ADVICE
In addition to this guide you are entitled to receive either or both of a Statement of Advice (SOA) and a Product Disclosure Statement (PDS). It is not our normal practice to advise on financial products, however, if we were to recommend that you acquire a financial product, we will provide you with an SOA. We will also provide you with a PDS which contains information to assist you in making an informed decision about that particular product, including its features, benefits, fees and risk associated with that product.
OUR ROLE WHEN PROVIDING SERVICES
When providing you with advice we will be acting on your behalf. Any matters where conflict of interest mat arise will be specifically provided to you prior to advice being given. Our advice to you will be based on the information you have provided to us about your circumstances. If this information is inaccurate or incomplete, the advice given may not ultimately suit your particular circumstances. In such cases, we will not be responsible for any loss that may result. You should ensure any information you provide to us is complete, factual and accurate. If required, we will make your file available to you for confirmation. Should you require additional information about the product recommended, you should make your request in writing.
Generally we are paid a commission by the insurer for arranging the policy which is based on a percentage of the premium less stamp duty, fire services levy (if applicable), GST and any other government charges, taxes, fees or levies. The rate depends on the policy and may range from 5-25%. The commission is included in the premium charged and covers various expenses as well as a profit component.
Where business is introduced to us by another, we may pay to them a share of our commission or fees, or pay them a referral fee.
We may also receive a profit share commission from insurers in the future if a particular portfolio of business reaches a certain level of profitability. Our staff receive an annual salary that can include a bonus based on business performance criteria.
In the event of a refund for the cancellation or adjustment of a policy, we reserve the right to retain our remuneration. We receive standard bank interest on our trust account funds from monies collected from you and remitted to insurers. Any interest shall be entirely to the benefit of WageCover.
PROFESSIONAL INDEMNITY INSURANCE ARRANGEMENTS
We and our representatives are covered under Professional Liability Insurance that complies with the requirements of Section 912b of the Corporations Act. The insurance (subject to its terms and conditions) will continue to cover claims in relation to our representatives / employees who no longer work for us (but who did at the time of the relevant conduct).
Contact us and tell us about your complaint. We will do our best to resolve it quickly and fairly.
If your complaint is not satisfactorily resolved within 15 business days, please contact The Complaints Manager on (02) 9970 8411 or put your complaint in writing and send it to the address noted at the beginning of this FSG.
WageCover Australia Pty Ltd is a member of the Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to FOS. FOS can be contacted on 1800 367 287 or email at firstname.lastname@example.org. This is a free service to you.
At WageCover, the privacy of your personal information is important to us. We collect personal information to ensure that we are able to provide you with the products and services most appropriate to your needs.
If you have any questions about the financial services WageCover Australia Pty Ltd provides, please do not hesitate to contact our office.
Please retain this website page link for your reference and any future dealings with WageCover Australia Pty Ltd.
For a copy of our FSG please contact our office.